Blizzard: I cannot contact anyone about my starcraft * he...
A Blizzard customer review by GetHuman user ~statue from November 23rd, 2017
Background on ~statue's case
GetHuman: ~statue - can you tell our other Blizzard customers when your case took place?
~statue: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~statue a list of common Blizzard problems)
~statue: "Change order" was why I was trying to contact.
~statue's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~statue: I cannot contact anyone about my starcraft * heart of the swarm game I cannot write an email due to battle net not allowing me and I also can not play starcraft for any reason outher then it just stoped working it does work untill I go to launch a match against the computer then it disconnects me... my Internet is fine and is correctly working I need help because this is the only way that I am able to contact someone please do not hesitate to call me on **** *** ***... I am unable to contact battle net in any outher way then this... there is no error stopping me from playing it just disconnects me after I choose a map and try to play I dont understand why this would be outher then battle net suspecting me of not being a legit customer I bought the game when it came out and have been playing it offline recently even tho its not ment to work without the net and when I pluged the internet into my tower all these problems happend and not it says it cannot find the file for the maps when I
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~statue: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~statue: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~statue: For that I would say one out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~statue: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~statue taken from his Blizzard customer service problem that occurred on November 18th, 2017.