Blizzard: Their hold que was full, so they weren't accept...

A Blizzard customer review by GetHuman user GetHuman-214258 from October 31st, 2017

Background on GetHuman-214258's case

GetHuman: GetHuman-214258 - can you tell our other Blizzard customers when your case took place?
GetHuman-214258: Yup. It was afternoon, on October 26th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman-214258: I used a twitter page I found on the GetHuman Blizzard customer service contact info page: Contact Blizzard Customer Service
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214258 a list of common Blizzard problems)
GetHuman-214258: "Refund" was why I was trying to contact.

GetHuman-214258's review of Blizzard customer service

GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214258: Their hold que was full, so they weren't accepting anymore calls.... Fine once or twice while its busy, but I have been calling them for weeks and have not once even had the phone ring!! Great game, ****** company!!!!
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
GetHuman-214258: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214258: I'd give them a three out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
GetHuman-214258: For that I would say four out of five.
GetHuman: And finally- any advice for other Blizzard customers?
GetHuman-214258: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214258 taken from his Blizzard customer service problem that occurred on October 26th, 2017.

Blizzard

1.06 of 5 stars | 177 reviews

GetHuman-214258's Blizzard Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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