Blizzard: ... i got locked out of my account, so i called...
A Blizzard customer review by GetHuman user ~Jay from November 23rd, 2017
Background on ~Jay's case
GetHuman: ~Jay - can you tell our other Blizzard customers when your case took place?
~Jay: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay a list of common Blizzard problems)
~Jay: "Hacked Account" was why I was trying to contact.
~Jay's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay: ... i got locked out of my account, so i called the phone number here. they referred me to their website and the website locked me out of trying to get into my account because i tried and failed to reset my password. so then i called them again, and they kept on telling me that i should use the website?! come on! website couldn't solve my problem. blizzard simply just stopped caring about their customers. they hung up on me after repeatedly saying that i should use the website, when i repeatedly told them i can't use their website to solve my problem! ***** blizzard, i won't ever buy their game ever again. but i am sure they are OK with that, i mean them being so rich already and stuff.
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~Jay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay: I'd give them a one out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~Jay: For that I would say one out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~Jay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay taken from his Blizzard customer service problem that occurred on November 21st, 2017.