Blue Apron: They never answer. They put you on hold for * m...
A Blue Apron customer review by GetHuman user ~ungerwu from November 26th, 2017
Background on ~ungerwu's case
GetHuman: ~ungerwu - can you tell our other Blue Apron customers when your case took place?
~ungerwu: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to Blue Apron, and if so, how?
GetHuman: And which of these common Blue Apron customer issues best describes the reason you wanted to talk to them?
(Shows ~ungerwu a list of common Blue Apron problems)
~ungerwu: "Change order" was why I was trying to call.
~ungerwu's review of Blue Apron customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Apron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ungerwu: They never answer. They put you on hold for * minutes or so and then have you leave a voicemail. Have left * today about an undelivered order, as well as * emails, no response to any of them.
GetHuman: Let's quantify your experience contacting Blue Apron. On a scale of 1 to 5, how easy is it go get help on a Blue Apron problem?
~ungerwu: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ungerwu: I'd give them a three out of five on communication.
GetHuman: And what about Blue Apron's ability to quickly and effectively address your problem?
~ungerwu: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Apron customers?
~ungerwu: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Apron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ungerwu taken from his Blue Apron customer service problem that occurred on November 20th, 2017.
Blue Apron
2.40 of 5 stars | 21 reviews
~ungerwu's Blue Apron Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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