Blue Cross Blue Shield (TX): I was calling to cancel service because i'd was...
A Blue Cross Blue Shield (TX) customer review by GetHuman user ~bigger hammer from November 21st, 2017
Background on ~bigger hammer's case
GetHuman: ~bigger hammer - can you tell our other Blue Cross Blue Shield (TX) customers when your case took place?
~bigger hammer: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Blue Cross Blue Shield (TX), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (TX) customer issues best describes the reason you wanted to talk to them?
(Shows ~bigger hammer a list of common Blue Cross Blue Shield (TX) problems)
~bigger hammer: "Get insurance" was why I was trying to call.
~bigger hammer's review of Blue Cross Blue Shield (TX) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (TX) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigger hammer: I was calling to cancel service because i'd wasted * hours on hold without getting anyone. You literally can't talk to ANYONE, no supervisors, managers, customer retention, without sitting through the queue.
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (TX). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (TX) problem?
~bigger hammer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigger hammer: I'd give them a two out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (TX)'s ability to quickly and effectively address your problem?
~bigger hammer: For that I would say three out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (TX) customers?
~bigger hammer: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (TX) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigger hammer taken from his Blue Cross Blue Shield (TX) customer service problem that occurred on November 12th, 2017.