Blue Cross and Blue Shield (MN): I called ** times today to pay a bill. I left a...
A Blue Cross and Blue Shield (MN) customer review by GetHuman user GetHuman-290295 from November 28th, 2017
Background on GetHuman-290295's case
GetHuman: GetHuman-290295 - can you tell our other Blue Cross and Blue Shield (MN) customers when your case took place?
GetHuman-290295: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (MN), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (MN) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290295 a list of common Blue Cross and Blue Shield (MN) problems)
GetHuman-290295: "Renew coverage" was why I was trying to call.
GetHuman-290295's review of Blue Cross and Blue Shield (MN) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (MN) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290295: I called ** times today to pay a bill. I left a message after the second call. I kept getting disconnected on all the calls except the final one. At least the young woman I spoke to tried to put me through but now they were closed.
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (MN). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (MN) problem?
GetHuman-290295: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290295: I'd give them a two out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (MN)'s ability to quickly and effectively address your problem?
GetHuman-290295: For that I would say three out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (MN) customers?
GetHuman-290295: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (MN) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290295 taken from his Blue Cross and Blue Shield (MN) customer service problem that occurred on November 19th, 2017.
Blue Cross and Blue Shield (MN)
3.00 of 5 stars | 23 reviews
GetHuman-290295's Blue Cross and Blue Shield (MN) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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