Blue Mountain: I could not get a voice response, even after tr...

A Blue Mountain customer review by GetHuman user GetHuman-433515 from November 24th, 2017

Background on GetHuman-433515's case

GetHuman: GetHuman-433515 - can you tell our other Blue Mountain customers when your case took place?
GetHuman-433515: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Blue Mountain, and if so, how?
GetHuman-433515: I used the 888-254-1450 number I found for on the GetHuman Blue Mountain customer phone number page I was on: Blue Mountain Customer Service Phone Number
GetHuman: And which of these common Blue Mountain customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433515 a list of common Blue Mountain problems)
GetHuman-433515: "Setup service" was why I was trying to call.

GetHuman-433515's review of Blue Mountain customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Mountain customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433515: I could not get a voice response, even after trying many different selections. You should not say press "whatever" to get an agent when there is obviously no agent there!
GetHuman: Let's quantify your experience contacting Blue Mountain. On a scale of 1 to 5, how easy is it go get help on a Blue Mountain problem?
GetHuman-433515: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433515: I'd give them a four out of five on communication.
GetHuman: And what about Blue Mountain's ability to quickly and effectively address your problem?
GetHuman-433515: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Mountain customers?
GetHuman-433515: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Mountain to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433515 taken from his Blue Mountain customer service problem that occurred on November 19th, 2017.

Blue Mountain

5.00 of 5 stars | 29 reviews

GetHuman-433515's Blue Mountain Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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