Bodytronics.com: Before I start my review let me just say that o...
A Bodytronics.com customer review by GetHuman user ~ilovegreatcustservice from November 16th, 2017
Background on ~ilovegreatcustservice's case
GetHuman: ~ilovegreatcustservice - can you tell our other Bodytronics.com customers when your case took place?
~ilovegreatcustservice: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Bodytronics.com, and if so, how?
GetHuman: And which of these common Bodytronics.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ilovegreatcustservice a list of common Bodytronics.com problems)
~ilovegreatcustservice: "Warranty claim" was why I was trying to call.
~ilovegreatcustservice's review of Bodytronics.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bodytronics.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ilovegreatcustservice: Before I start my review let me just say that ordering from the bodytronics.com site was pretty breezy as the website was user friendly. The price was also unbeatable. However, paypal is not offered on the site and I was disappointed about that. The item I purchased was a gift so the shipping address was different from the billing. After payment was deducted from my acct I received an email requesting a call to verify info...that was not a problem. Called the next morning and the rep was rude. She took offense to me suggesting that they look into using paypal in the future. She then told me that paypal is not on the site so they dont offer it. I told her that was already understood and it was just a suggestion. She then spoke over me to say that the site clearly states that if the billing*shipping addresses are different then they will need verification before anything is shipped. I told her that was not a problem and I read everything on the site carefully but if they offered paypal t
GetHuman: Let's quantify your experience contacting Bodytronics.com. On a scale of 1 to 5, how easy is it go get help on a Bodytronics.com problem?
~ilovegreatcustservice: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ilovegreatcustservice: I'd give them a five out of five on communication.
GetHuman: And what about Bodytronics.com's ability to quickly and effectively address your problem?
~ilovegreatcustservice: For that I would say five out of five.
GetHuman: And finally- any advice for other Bodytronics.com customers?
~ilovegreatcustservice: Call them early in the day or late. Don't forget any personal or account information you might need for Bodytronics.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ilovegreatcustservice taken from his Bodytronics.com customer service problem that occurred on November 15th, 2017.
Bodytronics.com
3.00 of 5 stars | 2 reviews
~ilovegreatcustservice's Bodytronics.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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