Boost Mobile: A relative in Kentucky asked me to put money on...
A Boost Mobile customer review by GetHuman user ~Rayman from November 22nd, 2017
Background on ~Rayman's case
GetHuman: ~Rayman - can you tell our other Boost Mobile customers when your case took place?
~Rayman: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Rayman a list of common Boost Mobile problems)
~Rayman: "Cancel service" was why I was trying to call.
~Rayman's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rayman: A relative in Kentucky asked me to put money on her phone, $**.** for one month service. I called, gave them my credit card info. them the lady wanted my SS number. Ah, I don't think so, I received and email notification from CC company that the charge was approved but boost didn't complete the transaction. I called boost again, went thru the CC card process again now the lady asks me my date of birth, i give it to her then she asks a couple more questions and I realize she is in my credit report. They accessed my credit report without my knowledge or consent for a credit card transaction, talk about underhanded and shady. I told my niece I blame her for doing business with some shady, fly-by-night crew like booth for $**.** a month when I pay $**.** a month with Verizon. I feel bad for the people in Kentucky that have to put up with such poor service and pay so much more money.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Rayman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rayman: I'd give them a four out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Rayman: For that I would say three out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Rayman: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rayman taken from his Boost Mobile customer service problem that occurred on November 18th, 2017.