Boost Mobile: After reading all the reviews thank goodness I...
A Boost Mobile customer review by GetHuman user ~Kathy from November 23rd, 2017
Background on ~Kathy's case
GetHuman: ~Kathy - can you tell our other Boost Mobile customers when your case took place?
~Kathy: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy a list of common Boost Mobile problems)
~Kathy: "Problem With a PIN" was why I was trying to call.
~Kathy's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy: After reading all the reviews thank goodness I didn't go with Boost Mobile. On Labor Day I tried to get my phone activated but their system was down. The lady who worked there took our number down and said she would call us when their system is up and running. Of course she never called. After two hours I called and they told me that their service was still down and it might be another * hours. The same day I called another Boost Store and asked how long they had the promotion going where you get a free phone if you go with their company. They said until the end of September. So I called today and basically the guy who must have been a manager at the store told me indirectly that I am a liar that their system was only down for * hours and no more then that when I know that that was not the truth. He was quite rude no apologies that their system was done instead he argues with me on how long their system was down???!!! IT was down which doesn't say very much for their company. T
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Kathy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy: I'd give them a two out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Kathy: For that I would say three out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Kathy: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy taken from his Boost Mobile customer service problem that occurred on November 15th, 2017.