Dear Sirs:I am a new Boost Mobile customer and...
A Boost Mobile customer review by GetHuman user ~Sabrina Stephens from November 23rd, 2017
Background on ~Sabrina Stephens's case
GetHuman: ~Sabrina Stephens - can you tell our other Boost Mobile customers when your case took place?
~Sabrina Stephens: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Sabrina Stephens a list of common Boost Mobile problems)
~Sabrina Stephens: "Device Support" was why I was trying to call.
~Sabrina Stephens's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sabrina Stephens: Dear Sirs:I am a new Boost Mobile customer and am very disappointed. I purchased my phone during you recent promotion with the Kyocera phone. The phone gave me problems almost immediately. After * trips to your Fairfield, California office located at **** A* North Texas Street, and * to your West Texas Street store, I thought that the problem was about to be solved. I went home as requested by Giovanni after Miss Bircia attempted for * minutes to remove the back from my phone. After returning to your store the employees accused me of damaging the phone by dropping it. The phone had not been dropped. Now remember your tech took * minutes tapping and prying my phone. Alma (Manager) then insisted that it was the way we presented it, along with Giovanni and they agreed that the phone was that way when it was presented to them. If they really believed that, why send me home to retrieve my receipt and other items if they had no intention to keep Giovanni's word. My birthday is in two days an
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Sabrina Stephens: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sabrina Stephens: I'd give them a three out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Sabrina Stephens: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Sabrina Stephens: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sabrina Stephens taken from his Boost Mobile customer service problem that occurred on November 18th, 2017.