Boost Mobile: I CAN NOT CALL OUT...AND CAN GET NO CALLS IN...
A Boost Mobile customer review by GetHuman user ~SHARON from November 17th, 2017
Background on ~SHARON's case
GetHuman: ~SHARON - can you tell our other Boost Mobile customers when your case took place?
~SHARON: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~SHARON a list of common Boost Mobile problems)
~SHARON: "Service problem" was why I was trying to call.
~SHARON's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHARON: I CAN NOT CALL OUT...AND CAN GET NO CALLS IN....SO WHAT IS UP WITH THIS????? I HAVE IMPORTANT PPL THAT NEED TO REACH ME. WHAT IS YOUR **** PROBLEM..FIXING A TOWER DOES NOT TAKE THIS LONG..SINCE THE **th? I THINK NOT..SO NO MORE MONEY UNTIL IT IS FIXED TO MY SATISFACTION...I CAN NOT GET CALLS...WHOLE POINT AND KNOW ABOUT IT...
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~SHARON: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHARON: I'd give them a one out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~SHARON: For that I would say two out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~SHARON: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHARON taken from his Boost Mobile customer service problem that occurred on November 10th, 2017.