Boost Mobile: On *********. At about **:** am I called your c...
A Boost Mobile customer review by GetHuman user ~Anthony Wills from November 16th, 2017
Background on ~Anthony Wills's case
GetHuman: ~Anthony Wills - can you tell our other Boost Mobile customers when your case took place?
~Anthony Wills: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Anthony Wills a list of common Boost Mobile problems)
~Anthony Wills: "Make a payment" was why I was trying to call.
~Anthony Wills's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anthony Wills: On *********. At about **:** am I called your customer service line and reported my boost mobile phone (* *** ***-****) stolen. I called again on today ********* and was told that there is no record of my having an account with boost mobile. Yesterday evening I was sent about * emails concerning my phone from boost mobile, but yet I am being told I have no account with boost mobile. I've been a customer since July, ****. I need help resolving this situation. I am very unhappy with Boost Mobile because no one there seems to care about my situation. I will call the BBB to see what could be done to solve this problems.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Anthony Wills: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anthony Wills: I'd give them a three out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Anthony Wills: For that I would say two out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Anthony Wills: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anthony Wills taken from his Boost Mobile customer service problem that occurred on November 15th, 2017.