Boost Mobile: Trying to get ahold of somebody to do a restore...
A Boost Mobile customer review by GetHuman user ~Katarina Nelson from November 19th, 2017
Background on ~Katarina Nelson's case
GetHuman: ~Katarina Nelson - can you tell our other Boost Mobile customers when your case took place?
~Katarina Nelson: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Katarina Nelson a list of common Boost Mobile problems)
~Katarina Nelson: "Refund" was why I was trying to call.
~Katarina Nelson's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Katarina Nelson: Trying to get ahold of somebody to do a restore but every time I'm transferred over I wait ** mins than it sends me to a voicemail machine cause all the specialist have other customers , been trying to talk to someone for the last * hours.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Katarina Nelson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Katarina Nelson: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Katarina Nelson: For that I would say two out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Katarina Nelson: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Katarina Nelson taken from his Boost Mobile customer service problem that occurred on November 16th, 2017.