Boost Mobile: because the website wont let me use my new BOOS...
A Boost Mobile customer review by GetHuman user GetHuman-meserv from December 3rd, 2017
Background on GetHuman-meserv's case
GetHuman: GetHuman-meserv - can you tell our other Boost Mobile customers when your case took place?
GetHuman-meserv: Sure. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-meserv a list of common Boost Mobile problems)
GetHuman-meserv: "Change plan" was why I was trying to call.
GetHuman-meserv's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-meserv: because the website wont let me use my new BOOST phone, & i CANT call because my other phone broke
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-meserv: now i don't have a phone, because boost customer service is absolutely horrible, just like their phones. & they dont offer a live chat, to resolve any issues immediately. but they sure do continue charging you for service, even when you don't have a phone!
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
GetHuman-meserv: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-meserv: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
GetHuman-meserv: For that I would say one out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
GetHuman-meserv: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-meserv taken from his Boost Mobile customer service problem that occurred on November 29th, 2017.