Bosch: Service rep could not answer our question about...

A Bosch customer review by GetHuman user ~Anonymous from November 27th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Bosch customers when your case took place?
~Anonymous: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Bosch, and if so, how?
~Anonymous: I used the 800-944-2904 number I found for on the GetHuman Bosch customer phone number page I was on: Bosch Customer Service Phone Number
GetHuman: And which of these common Bosch customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Bosch problems)
~Anonymous: "Technical support" was why I was trying to call.

~Anonymous's review of Bosch customer service

GetHuman: So how would you sum up your experience for GetHuman's Bosch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Service rep could not answer our question about the use of our new dishwasher (first time we ever used it). He only referred us to repair agents in our area for help only during business hours.
GetHuman: Let's quantify your experience contacting Bosch. On a scale of 1 to 5, how easy is it go get help on a Bosch problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Bosch's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Bosch customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Bosch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Bosch customer service problem that occurred on November 17th, 2017.

Bosch

2.00 of 5 stars | 9 reviews

~Anonymous's Bosch Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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