Warranty claim for Bosch

A Bosch customer review by GetHuman user GetHuman-galliano from December 7th, 2017

Background on GetHuman-galliano's case

GetHuman: GetHuman-galliano - can you tell our other Bosch customers when your case took place?
GetHuman-galliano: Yes. It was afternoon, on November 29th.
GetHuman: Did you reach out to Bosch, and if so, how?
GetHuman-galliano: I used the 800-944-2904 number I found for on the GetHuman Bosch customer phone number page I was on: Bosch Customer Service Phone Number
GetHuman: And which of these common Bosch customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-galliano a list of common Bosch problems)
GetHuman-galliano: "Repairs" was why I was trying to call.

GetHuman-galliano's review of Bosch customer service

GetHuman: So how would you sum up your experience for GetHuman's Bosch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-galliano: Warranty claim for Bosch
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-galliano: My heat exchanger is leaking. They want me to pay a plumber to buy a new one ,pay for the install and send back the old one before they decide if it is covered under warranty. There will also be other demands like water samples and maintenance records etc.
GetHuman: Let's quantify your experience contacting Bosch. On a scale of 1 to 5, how easy is it go get help on a Bosch problem?
GetHuman-galliano: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-galliano: I'd give them a two out of five on communication.
GetHuman: And what about Bosch's ability to quickly and effectively address your problem?
GetHuman-galliano: For that I would say five out of five.
GetHuman: And finally- any advice for other Bosch customers?
GetHuman-galliano: Call them early in the day or late. Don't forget any personal or account information you might need for Bosch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-galliano taken from his Bosch customer service problem that occurred on November 29th, 2017.


2.00 of 5 stars | 9 reviews

GetHuman-galliano's Bosch Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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