Bowerylights.com: I do a great deal of shopping online, and this...
A Bowerylights.com customer review by GetHuman user ~scooter from November 8th, 2017
Background on ~scooter's case
GetHuman: ~scooter - can you tell our other Bowerylights.com customers when your case took place?
~scooter: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Bowerylights.com, and if so, how?
GetHuman: And which of these common Bowerylights.com customer issues best describes the reason you wanted to talk to them?
(Shows ~scooter a list of common Bowerylights.com problems)
~scooter: "Overcharge/Strange charge" was why I was trying to call.
~scooter's review of Bowerylights.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bowerylights.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scooter: I do a great deal of shopping online, and this is the first review I've taken the time to write. Why? Because I want this to serve as a warning for anyone even considering purchasing from this company.*Back in August, **** we purchased two pendant lights from Bowerylights.com. When we finally received them long after the order, they did not match the photo provided with the part number on the bowerylights.com site. While I was attempting to resolve this issue, we received a duplicate order of the identical incorrect lights and were charged accordingly. I emailed them with no response. I called them and the incredibly rude gentleman (work out of their home?) told me they won't speak to me on the phone - I had to email my concerns. I emailed. No response. I emailed several times and were told they would credit me for the duplicate shipment and have UPS pick them up (which they did weeks later). I told them the lights were incorrect and I wanted to return them for a full refund.
GetHuman: Let's quantify your experience contacting Bowerylights.com. On a scale of 1 to 5, how easy is it go get help on a Bowerylights.com problem?
~scooter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scooter: I'd give them a two out of five on communication.
GetHuman: And what about Bowerylights.com's ability to quickly and effectively address your problem?
~scooter: For that I would say one out of five.
GetHuman: And finally- any advice for other Bowerylights.com customers?
~scooter: Call them early in the day or late. Don't forget any personal or account information you might need for Bowerylights.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scooter taken from his Bowerylights.com customer service problem that occurred on November 3rd, 2017.