Bowerylights.com: UNPROFESSIONAL and RUDE (Bill and Lily)... Purc...
A Bowerylights.com customer review by GetHuman user ~MK from November 23rd, 2017
Background on ~MK's case
GetHuman: ~MK - can you tell our other Bowerylights.com customers when your case took place?
~MK: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Bowerylights.com, and if so, how?
GetHuman: And which of these common Bowerylights.com customer issues best describes the reason you wanted to talk to them?
(Shows ~MK a list of common Bowerylights.com problems)
~MK: "Returns" was why I was trying to call.
~MK's review of Bowerylights.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bowerylights.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MK: UNPROFESSIONAL and RUDE (Bill and Lily)... Purchased a Hinkley chandelier from showroom. The chandelier fell after installation from a compromised chain link that gave-way. Three out of six glass covers shattered. When presented this to Bill and Lily, all the said was that it is not their issue. Bill became loud and confrontational because I expected them to pay for the replacement glass. Proceed to tell me to deal with it on my own. **Would never do business with them or recommend them in anyway...
GetHuman: Let's quantify your experience contacting Bowerylights.com. On a scale of 1 to 5, how easy is it go get help on a Bowerylights.com problem?
~MK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MK: I'd give them a one out of five on communication.
GetHuman: And what about Bowerylights.com's ability to quickly and effectively address your problem?
~MK: For that I would say one out of five.
GetHuman: And finally- any advice for other Bowerylights.com customers?
~MK: Call them early in the day or late. Don't forget any personal or account information you might need for Bowerylights.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MK taken from his Bowerylights.com customer service problem that occurred on November 16th, 2017.