Bradford Exchange: Customer service rep put me on hold to get an a...
A Bradford Exchange customer review by GetHuman user ~William Gordon Sr from November 21st, 2017
Background on ~William Gordon Sr's case
GetHuman: ~William Gordon Sr - can you tell our other Bradford Exchange customers when your case took place?
~William Gordon Sr: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~William Gordon Sr a list of common Bradford Exchange problems)
~William Gordon Sr: "Change order" was why I was trying to call.
~William Gordon Sr's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William Gordon Sr: Customer service rep put me on hold to get an answer - after ** minutes i hung up and redialed i have been with you company for more then ** years --your business now stinks
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~William Gordon Sr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William Gordon Sr: I'd give them a four out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~William Gordon Sr: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~William Gordon Sr: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William Gordon Sr taken from his Bradford Exchange customer service problem that occurred on November 13th, 2017.