Bradford Exchange: I COULD GET NOWHERE ONLINE,I ALSO COULD NOT FIN...
A Bradford Exchange customer review by GetHuman user ~KURT from November 13th, 2017
Background on ~KURT's case
GetHuman: ~KURT - can you tell our other Bradford Exchange customers when your case took place?
~KURT: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~KURT a list of common Bradford Exchange problems)
~KURT: "Make a purchase" was why I was trying to call.
~KURT's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KURT: I COULD GET NOWHERE ONLINE,I ALSO COULD NOT FIND A TELEPHONE NUMBER ANYWHERE ONLINE, SO I GOOGLED "BRADFORD EXCHANGE TELEPHONE".IT SHOULD NOT BE THIS HARD TO COMMUNICATE WITH YOUR COMPANY.I COULD NOT REGISTER ONLINE, I HAD TO DO IT OVER THE PHONE.I EMAILED A REQUEST FOR A REPLACEMENT ADAPTER FOR "THOMAS KINKADE-THE NIGHT BEFORE CHRISTMAS TREE"AS I CANNOT OPERATE THIS $*** ITEM WITH BATTERIES.FINALLY,AFTER CONTACTING CUSTOMER SERVICE BY PHONE,WAS TOLD THAT YOU CANNOT SUPPLY ME WITH A REPLACEMENT CORD,BECAUSE THEY ONLY COME BUNDLED TOGETHER,NEVER SEPERATELY.SO THANKS FOR EVERYTHING,I CURRENTLY HAVE A $*** PAPERWEIGHT THAT I CANNOT USE.I GUESS ITS OFF TO THE DUMP WITH THIS ONE.I"LL BE SHOPPING AT BRADFORD EXCHANGE REEEEAAL SOON.(DON'T HOLD YOUR BREATH.THANKS FOR NOTHING!
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~KURT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KURT: I'd give them a two out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~KURT: For that I would say three out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~KURT: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KURT taken from his Bradford Exchange customer service problem that occurred on November 6th, 2017.