Bright House Networks (Central Florida): IN SUMMARY, IF THERE WAS ANOTHER CABLE PROVIDER...
A Bright House Networks (Central Florida) customer review by GetHuman user ~FEDUP from November 2nd, 2017
Background on ~FEDUP's case
GetHuman: ~FEDUP - can you tell our other Bright House Networks (Central Florida) customers when your case took place?
~FEDUP: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Bright House Networks (Central Florida), and if so, how?
GetHuman: And which of these common Bright House Networks (Central Florida) customer issues best describes the reason you wanted to talk to them?
(Shows ~FEDUP a list of common Bright House Networks (Central Florida) problems)
~FEDUP: "Lower my bill" was why I was trying to call.
~FEDUP's review of Bright House Networks (Central Florida) customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks (Central Florida) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FEDUP: IN SUMMARY, IF THERE WAS ANOTHER CABLE PROVIDER, BRIGHT HOUSE WOULD CEASE TO EXIST. THEY SIMPLY DO NOT CARE WHAT THEY PUT CUSTOMERS THROUGH. THEY HAVE AND CONTINUE TO CONDUCT THEMSELVES IN A MANNER OF: " WELL, THAT'S HOW IT IS, WHERE ELSE ARE YOU GOING TO GO TO GET CABLE SERVICE?". AFTER WAITING TEN MINUTES TO TALK TO A REP TO REPORT A DEFECTIVE VIDEO RECORDER, THE REP PUT ME THROUGH ** MINUTES OF "TROUBLESHOOTING" TO VERIFY THAT THE RECORDER WAS DEFECTIVE. THEN, HE INFORMED ME THAT IT WOULD BE * DAYS BEFORE A SERVICE TECH COULD BE SCHEDULED TO COME TO THE HOUSE, BUT HE DID LET ME KNOW AND INFORM ME THAT I COULD GO TO ONE OF THEIR OUTLETS TO EXCHANGE THE BOX. I ASKED HIM FOR THE LOCATION INFORMATION OF THE CLOSET OUTLET. AFTER WAITING * MINUTES ON HOLD, HE CAME BACK ON AND GAVE ME TWO LOCATIONS THAT I COULD CHOOSE FROM. OF THE TWO, THE CLOSET, WAS IN ANOTHER COUNTY. I ASKED HIM IF HE WAS SURE THAT IT COULD BE RETURNED TO THAT LOCATION, HE SAID YES. HE SAID: "JUST TAKE THE BOX AND
GetHuman: Let's quantify your experience contacting Bright House Networks (Central Florida). On a scale of 1 to 5, how easy is it go get help on a Bright House Networks (Central Florida) problem?
~FEDUP: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FEDUP: I'd give them a four out of five on communication.
GetHuman: And what about Bright House Networks (Central Florida)'s ability to quickly and effectively address your problem?
~FEDUP: For that I would say five out of five.
GetHuman: And finally- any advice for other Bright House Networks (Central Florida) customers?
~FEDUP: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks (Central Florida) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FEDUP taken from his Bright House Networks (Central Florida) customer service problem that occurred on November 1st, 2017.