British Airways (UK): Customer Service was non existant. All we heard...
A British Airways (UK) customer review by GetHuman user ~The Barrel from November 27th, 2017
Background on ~The Barrel's case
GetHuman: ~The Barrel - can you tell our other British Airways (UK) customers when your case took place?
~The Barrel: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to British Airways (UK), and if so, how?
GetHuman: And which of these common British Airways (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~The Barrel a list of common British Airways (UK) problems)
~The Barrel: "Frequent flyer program" was why I was trying to call.
~The Barrel's review of British Airways (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Barrel: Customer Service was non existant. All we heard was a recorded message to select options, then having selected option, you were hung upon. ABSOLUTELY USELESS AND VERY FRUSTRATING.
GetHuman: Let's quantify your experience contacting British Airways (UK). On a scale of 1 to 5, how easy is it go get help on a British Airways (UK) problem?
~The Barrel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Barrel: I'd give them a one out of five on communication.
GetHuman: And what about British Airways (UK)'s ability to quickly and effectively address your problem?
~The Barrel: For that I would say one out of five.
GetHuman: And finally- any advice for other British Airways (UK) customers?
~The Barrel: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Barrel taken from his British Airways (UK) customer service problem that occurred on November 18th, 2017.