British Airways (UK): Absoluteley frustrated with the service, sick o...
A British Airways (UK) customer review by GetHuman user ~Hazel Burns from November 26th, 2017
Background on ~Hazel Burns's case
GetHuman: ~Hazel Burns - can you tell our other British Airways (UK) customers when your case took place?
~Hazel Burns: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to British Airways (UK), and if so, how?
GetHuman: And which of these common British Airways (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Hazel Burns a list of common British Airways (UK) problems)
~Hazel Burns: "Cancel a Reservation" was why I was trying to call.
~Hazel Burns's review of British Airways (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hazel Burns: Absoluteley frustrated with the service, sick of hearing the same number reapted to me and no help coming, disgraceful service, well there is no customer service full stop.
GetHuman: Let's quantify your experience contacting British Airways (UK). On a scale of 1 to 5, how easy is it go get help on a British Airways (UK) problem?
~Hazel Burns: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hazel Burns: I'd give them a two out of five on communication.
GetHuman: And what about British Airways (UK)'s ability to quickly and effectively address your problem?
~Hazel Burns: For that I would say one out of five.
GetHuman: And finally- any advice for other British Airways (UK) customers?
~Hazel Burns: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hazel Burns taken from his British Airways (UK) customer service problem that occurred on November 18th, 2017.