British Airways: My calls ended * times nobody on the other end...
A British Airways customer review by GetHuman user ~Frequent Flyer from November 20th, 2017
Background on ~Frequent Flyer's case
GetHuman: ~Frequent Flyer - can you tell our other British Airways customers when your case took place?
~Frequent Flyer: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Frequent Flyer a list of common British Airways problems)
~Frequent Flyer: "Complaint" was why I was trying to call.
~Frequent Flyer's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frequent Flyer: My calls ended * times nobody on the other end at all... said on the web they are available *am-**pm Hmmm...
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~Frequent Flyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frequent Flyer: I'd give them a five out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~Frequent Flyer: For that I would say four out of five.
GetHuman: And finally- any advice for other British Airways customers?
~Frequent Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frequent Flyer taken from his British Airways customer service problem that occurred on November 13th, 2017.