British Airways: My daughter and her friend missed their flt at...

A British Airways customer review by GetHuman user ~Joy from November 16th, 2017

Background on ~Joy's case

GetHuman: ~Joy - can you tell our other British Airways customers when your case took place?
~Joy: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to British Airways, and if so, how?
~Joy: I used the 800-247-9297 number I found for on the GetHuman British Airways customer phone number page I was on: British Airways Customer Service Phone Number
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Joy a list of common British Airways problems)
~Joy: "Flight delayed" was why I was trying to call.

~Joy's review of British Airways customer service

GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joy: My daughter and her friend missed their flt at Heathrow because of * ***hr traffic delay due to accident. I am in California trying to contact BA to rebook flt and they are not open. Its **am in London and *am in Ca. There is no **-hr customer service in the USA?? My daughter is a teenager on a study-abroad program. She needs help ASAP. Who can I call to assist her??? No information available anywhere. NOT GOOD for business!!!
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~Joy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joy: I'd give them a four out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~Joy: For that I would say three out of five.
GetHuman: And finally- any advice for other British Airways customers?
~Joy: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joy taken from his British Airways customer service problem that occurred on November 9th, 2017.

British Airways

2.59 of 5 stars | 184 reviews

~Joy's British Airways Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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