British Airways: The shortest wait I have had was ** minutes, th...
A British Airways customer review by GetHuman user ~Michael from November 19th, 2017
Background on ~Michael's case
GetHuman: ~Michael - can you tell our other British Airways customers when your case took place?
~Michael: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael a list of common British Airways problems)
~Michael: "Frequent flyer program" was why I was trying to call.
~Michael's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael: The shortest wait I have had was ** minutes, the longest over an hour, average in excess of ** minutes. They will lose their customer base
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~Michael: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael: I'd give them a one out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~Michael: For that I would say five out of five.
GetHuman: And finally- any advice for other British Airways customers?
~Michael: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael taken from his British Airways customer service problem that occurred on November 11th, 2017.