British Telecom: BT is a BRITISH company but the call centre is...
A British Telecom customer review by GetHuman user ~jurassic spark from October 31st, 2017
Background on ~jurassic spark's case
GetHuman: ~jurassic spark - can you tell our other British Telecom customers when your case took place?
~jurassic spark: Yeah. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~jurassic spark a list of common British Telecom problems)
~jurassic spark: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~jurassic spark's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jurassic spark: BT is a BRITISH company but the call centre is in INDIA?*You are put through to people whose names cannot be pronounced the language barrier is difficult, the other person reads from a script and if your question doesnt follow there stock answers, they just apologise, and pretend they understand.
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~jurassic spark: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jurassic spark: I'd give them a two out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~jurassic spark: For that I would say one out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~jurassic spark: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jurassic spark taken from his British Telecom customer service problem that occurred on October 23rd, 2017.