British Telecom: This worked amazingly well for a billing enquir...
A British Telecom customer review by GetHuman user ~evilsuperstar from October 28th, 2017
Background on ~evilsuperstar's case
GetHuman: ~evilsuperstar - can you tell our other British Telecom customers when your case took place?
~evilsuperstar: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~evilsuperstar a list of common British Telecom problems)
~evilsuperstar: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~evilsuperstar's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~evilsuperstar: This worked amazingly well for a billing enquiry. I had been caught in a cycle of automated responses and I just wanted to talk to someone about lowering my direct debit because I was paying too much each month. I got through to a UK call centre straight away after pressing * repeatedly and the woman sorted my account out and refunded me the credit on my account in less than a minute!
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~evilsuperstar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~evilsuperstar: I'd give them a one out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~evilsuperstar: For that I would say two out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~evilsuperstar: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~evilsuperstar taken from his British Telecom customer service problem that occurred on October 26th, 2017.