Broadspire: This call center rocks!!! The reps are very ef...
A Broadspire customer review by GetHuman user GetHuman-351974 from November 4th, 2017
Background on GetHuman-351974's case
GetHuman: GetHuman-351974 - can you tell our other Broadspire customers when your case took place?
GetHuman-351974: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Broadspire, and if so, how?
GetHuman: And which of these common Broadspire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351974 a list of common Broadspire problems)
GetHuman-351974: "Update account information" was why I was trying to call.
GetHuman-351974's review of Broadspire customer service
GetHuman: So how would you sum up your experience for GetHuman's Broadspire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351974: This call center rocks!!! The reps are very efficient, understanding,and courteous. It's nice to actually talk to someone who is pleasant and respectful.
GetHuman: Let's quantify your experience contacting Broadspire. On a scale of 1 to 5, how easy is it go get help on a Broadspire problem?
GetHuman-351974: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351974: I'd give them a three out of five on communication.
GetHuman: And what about Broadspire's ability to quickly and effectively address your problem?
GetHuman-351974: For that I would say two out of five.
GetHuman: And finally- any advice for other Broadspire customers?
GetHuman-351974: Call them early in the day or late. Don't forget any personal or account information you might need for Broadspire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351974 taken from his Broadspire customer service problem that occurred on October 29th, 2017.