Budget Mobile: Had to return a refurbished phone that wouldnt...
A Budget Mobile customer review by GetHuman user ~meld17 from November 26th, 2017
Background on ~meld17's case
GetHuman: ~meld17 - can you tell our other Budget Mobile customers when your case took place?
~meld17: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Budget Mobile, and if so, how?
GetHuman: And which of these common Budget Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~meld17 a list of common Budget Mobile problems)
~meld17: "None of those really matches why I wanted to call Budget Mobile that day." was why I was trying to call.
~meld17's review of Budget Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~meld17: Had to return a refurbished phone that wouldnt charge and waited a month without a phone on. An to make it worse they sent me a piece of **** flip phone and i waited a month. Its supposet to be of the same or better value of the phone that u returned..atouch screen. Now i gotta be out of a phone for another month cause they dont live up to any of their policies at all. An they hung up on me twice yesterday. Same *****.
GetHuman: Let's quantify your experience contacting Budget Mobile. On a scale of 1 to 5, how easy is it go get help on a Budget Mobile problem?
~meld17: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~meld17: I'd give them a three out of five on communication.
GetHuman: And what about Budget Mobile's ability to quickly and effectively address your problem?
~meld17: For that I would say one out of five.
GetHuman: And finally- any advice for other Budget Mobile customers?
~meld17: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~meld17 taken from his Budget Mobile customer service problem that occurred on November 19th, 2017.