Budget Rent a Car: I called the "Customer Service" number listed a...
A Budget Rent a Car customer review by GetHuman user ~shawn2012 from November 13th, 2017
Background on ~shawn2012's case
GetHuman: ~shawn2012 - can you tell our other Budget Rent a Car customers when your case took place?
~shawn2012: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Budget Rent a Car, and if so, how?
GetHuman: And which of these common Budget Rent a Car customer issues best describes the reason you wanted to talk to them?
(Shows ~shawn2012 a list of common Budget Rent a Car problems)
~shawn2012: "Insurance claim" was why I was trying to call.
~shawn2012's review of Budget Rent a Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Rent a Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shawn2012: I called the "Customer Service" number listed above, which they then transferred to the "Customer Service" department, which was actually the Billing Department.
GetHuman: Let's quantify your experience contacting Budget Rent a Car. On a scale of 1 to 5, how easy is it go get help on a Budget Rent a Car problem?
~shawn2012: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shawn2012: I'd give them a five out of five on communication.
GetHuman: And what about Budget Rent a Car's ability to quickly and effectively address your problem?
~shawn2012: For that I would say two out of five.
GetHuman: And finally- any advice for other Budget Rent a Car customers?
~shawn2012: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Rent a Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shawn2012 taken from his Budget Rent a Car customer service problem that occurred on November 9th, 2017.