Budget Rent a Car: had a coupon for free double upgrade. Budget c...
A Budget Rent a Car customer review by GetHuman user ~Chris from November 18th, 2017
Background on ~Chris's case
GetHuman: ~Chris - can you tell our other Budget Rent a Car customers when your case took place?
~Chris: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Budget Rent a Car, and if so, how?
GetHuman: And which of these common Budget Rent a Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Budget Rent a Car problems)
~Chris: "Change booking" was why I was trying to call.
~Chris's review of Budget Rent a Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Rent a Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: had a coupon for free double upgrade. Budget could not take care of this as I had to go through travel agent.
GetHuman: Let's quantify your experience contacting Budget Rent a Car. On a scale of 1 to 5, how easy is it go get help on a Budget Rent a Car problem?
~Chris: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a two out of five on communication.
GetHuman: And what about Budget Rent a Car's ability to quickly and effectively address your problem?
~Chris: For that I would say three out of five.
GetHuman: And finally- any advice for other Budget Rent a Car customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Rent a Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Budget Rent a Car customer service problem that occurred on November 9th, 2017.