Build-A-Bear Workshop, Inc.: bought a build a bear online for xmas it was a...
A Build-A-Bear Workshop, Inc. customer review by GetHuman user GetHuman-hopenn1 from November 30th, 2017
Background on GetHuman-hopenn1's case
GetHuman: GetHuman-hopenn1 - can you tell our other Build-A-Bear Workshop, Inc. customers when your case took place?
GetHuman-hopenn1: Yes. It was evening, on November 28th.
GetHuman: Did you reach out to Build-A-Bear Workshop, Inc., and if so, how?
GetHuman: And which of these common Build-A-Bear Workshop, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hopenn1 a list of common Build-A-Bear Workshop, Inc. problems)
GetHuman-hopenn1: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-hopenn1's review of Build-A-Bear Workshop, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Build-A-Bear Workshop, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hopenn1: bought a build a bear online for xmas it was a monkey i bought a monkey sound with it i live in flor
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-hopenn1: Florida and had it sent as a special gift to * yr old grand daughter for xmas my daughter said the sound box came but not in the monkey im very upset about this ive boughting several in past all with sound and have never experienced this they dont live near a workshop to have this fixed
GetHuman: Let's quantify your experience contacting Build-A-Bear Workshop, Inc.. On a scale of 1 to 5, how easy is it go get help on a Build-A-Bear Workshop, Inc. problem?
GetHuman-hopenn1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hopenn1: I'd give them a one out of five on communication.
GetHuman: And what about Build-A-Bear Workshop, Inc.'s ability to quickly and effectively address your problem?
GetHuman-hopenn1: For that I would say four out of five.
GetHuman: And finally- any advice for other Build-A-Bear Workshop, Inc. customers?
GetHuman-hopenn1: Call them early in the day or late. Don't forget any personal or account information you might need for Build-A-Bear Workshop, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hopenn1 taken from his Build-A-Bear Workshop, Inc. customer service problem that occurred on November 28th, 2017.