Burger King: I actually spoke to a local manager becuase the...
A Burger King customer review by GetHuman user ~Skylane59jh from November 23rd, 2017
Background on ~Skylane59jh's case
GetHuman: ~Skylane59jh - can you tell our other Burger King customers when your case took place?
~Skylane59jh: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~Skylane59jh a list of common Burger King problems)
~Skylane59jh: "Overcharge/Strange charge" was why I was trying to contact.
~Skylane59jh's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skylane59jh: I actually spoke to a local manager becuase they gave us hard old good that was so hard my son and I could not even take a bite of our chicken nuggets and buffalo chicken strips. The manager I spoke with I asked her name and she replied..."and who is speaking." I could not believe it. I have worse customer service but the reason this frustrated me so much is because my son and I were out dinner and had to make dinner which of course is the whole point of eating take out. I will make a huge stink about this and make sure that manager learns her lesson and how to treat customers.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~Skylane59jh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skylane59jh: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~Skylane59jh: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~Skylane59jh: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skylane59jh taken from his Burger King customer service problem that occurred on November 18th, 2017.