Burger King: Me and my beautiful date went to cityside bk on...

A Burger King customer review by GetHuman user ~stuc from November 17th, 2017

Background on ~stuc's case

GetHuman: ~stuc - can you tell our other Burger King customers when your case took place?
~stuc: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Burger King, and if so, how?
~stuc: I used the 866-394-2493 number I found for on the GetHuman Burger King customer phone number page I was on: Burger King Customer Service Phone Number
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~stuc a list of common Burger King problems)
~stuc: "Cancel a reservation" was why I was trying to call.

~stuc's review of Burger King customer service

GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stuc: Me and my beautiful date went to cityside bk on *rd of July on our way to the cinema on arrival we place our order and my date ask for a diet coke with her meal which was clearly not diet coke its was more like fizzy brown water when we ask the member of staff to change it he did so without any problem but as our meal was about to be served another member of staff took the trays away from right in frontof us and told the other member of staff that there is no more sitting in cause she wanted to be out of there for ten o clock this was only at ** past *!! Which meant me and my date had to stand in the street and dine! Plus we where not given napkins with are meal witch again is very poor customer service!! All and all your staff where ill mannered and very unprofessional and because of this I won't be getting another bk again or a date thanks to your staff
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~stuc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stuc: I'd give them a two out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~stuc: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~stuc: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stuc taken from his Burger King customer service problem that occurred on November 12th, 2017.

Burger King

1.35 of 5 stars | 112 reviews

~stuc's Burger King Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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