Burger King: My complaint is with the online survey system a...

A Burger King customer review by GetHuman user ~former customer from November 19th, 2017

Background on ~former customer's case

GetHuman: ~former customer - can you tell our other Burger King customers when your case took place?
~former customer: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Burger King, and if so, how?
~former customer: I used the 866-394-2493 number I found for on the GetHuman Burger King customer phone number page I was on: Burger King Customer Service Phone Number
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~former customer a list of common Burger King problems)
~former customer: "Overcharge/Strange charge" was why I was trying to call.

~former customer's review of Burger King customer service

GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~former customer: My complaint is with the online survey system and the customer service online departmant. I took the time to take the survey, but did not recive my code to receive a free sandwich with purchase of fries and soda. I took the time to tell BK this had happened and instead of them sending me the code I received a CANNED response thanking me for taking the survey. Do not take their stupid surveys! It is a waste of time and simply benefits BK with FREE marketing reserch. BOO! BK
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~former customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~former customer: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~former customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Burger King customers?
~former customer: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~former customer taken from his Burger King customer service problem that occurred on November 17th, 2017.

Burger King

1.35 of 5 stars | 112 reviews

~former customer's Burger King Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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