Burger King: I frequently visit store ***** for lunch. As ti...

A Burger King customer review by GetHuman user GetHuman-330412 from November 19th, 2017

Background on GetHuman-330412's case

GetHuman: GetHuman-330412 - can you tell our other Burger King customers when your case took place?
GetHuman-330412: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman-330412: I used the 866-394-2493 number I found for on the GetHuman Burger King customer phone number page I was on: Burger King Customer Service Phone Number
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330412 a list of common Burger King problems)
GetHuman-330412: "Delivery problem" was why I was trying to call.

GetHuman-330412's review of Burger King customer service

GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330412: I frequently visit store ***** for lunch. As time is an issue I go to the drive thru. I was very much upset on ********** at **:** PM order *** when I ordered a ** piece chicken nugget to find (after I was back at work) that my nuggets had to be sitting for a while as they were dried up and stale. I was very disappointed. I work hard for my money and on a budget. I had bought some the day before and was asked to wait and was glad to as my nuggets were hot and fresh. They should not serve old stale food to customers. I am not happy with Burger King.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
GetHuman-330412: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330412: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
GetHuman-330412: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
GetHuman-330412: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330412 taken from his Burger King customer service problem that occurred on November 14th, 2017.

Burger King

1.35 of 5 stars | 112 reviews

GetHuman-330412's Burger King Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Burger King, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Burger King in any way.

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