Burger King: *** w main st salem va location*approx * ice cu...

A Burger King customer review by GetHuman user ~sharonh42 from November 18th, 2017

Background on ~sharonh42's case

GetHuman: ~sharonh42 - can you tell our other Burger King customers when your case took place?
~sharonh42: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Burger King, and if so, how?
~sharonh42: I used the 866-394-2493 number I found for on the GetHuman Burger King customer phone number page I was on: Burger King Customer Service Phone Number
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~sharonh42 a list of common Burger King problems)
~sharonh42: "Complaint" was why I was trying to call.

~sharonh42's review of Burger King customer service

GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sharonh42: *** w main st salem va location*approx * ice cubes in tea that was hot-melted before I left the drive thru.*no mayo on chx sandwich, tough lettuce that didn't even cover the length of the chicken which was over cooked.*want us to try the new fries - don't charge extra during promo. Every visit - constantly called honey, sweety, princess, various other names - I am ** yrs old, treat me with respect. All I need is thank you and come again. Tell them to act more professionally. This location also has a habit of taking one order inside, filling it and then taking another order. BIG backlog!!!! Only BK in our town, will never visit again!!!! even if our whole family eats for free. I have previously experienced very poor management. This location needs a complete mgt*empl overhall. If there was a rating beyond poor, this place would have it!.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~sharonh42: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sharonh42: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~sharonh42: For that I would say four out of five.
GetHuman: And finally- any advice for other Burger King customers?
~sharonh42: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sharonh42 taken from his Burger King customer service problem that occurred on November 9th, 2017.

Burger King

1.35 of 5 stars | 112 reviews

~sharonh42's Burger King Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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