CBS Corp.: From what I saw online, if you call...

A CBS Corp. customer review by GetHuman user ~Unhappy with CBS from November 21st, 2017

Background on ~Unhappy with CBS's case

GetHuman: ~Unhappy with CBS - can you tell our other CBS Corp. customers when your case took place?
~Unhappy with CBS: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to CBS Corp., and if so, how?
~Unhappy with CBS: I used the 212-975-4321 number I found for on the GetHuman CBS Corp. customer phone number page I was on: CBS Corp. Customer Service Phone Number
GetHuman: And which of these common CBS Corp. customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy with CBS a list of common CBS Corp. problems)
~Unhappy with CBS: "Cancel subscription" was why I was trying to call.

~Unhappy with CBS's review of CBS Corp. customer service

GetHuman: So how would you sum up your experience for GetHuman's CBS Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy with CBS: From what I saw online, if you call ***-***-****, you would be able to speak with an actual customer service rep at CBS. All I got was a recording* I left a message stating that I wish CBS would take off basketball and put it on a sports channel instead. I am missing a lot of my favorite programs including Blue Bloods, Jeopardy, The Big Bang Theory, Elementary, and several other shows. It is an injustice for those of us who like popular programs. Please consider moving basketball to a sports channel instead of leaving it on a network channel* I live on the east coast so have no way of knowing if those shows are on in other parts of the country.
GetHuman: Let's quantify your experience contacting CBS Corp.. On a scale of 1 to 5, how easy is it go get help on a CBS Corp. problem?
~Unhappy with CBS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy with CBS: I'd give them a two out of five on communication.
GetHuman: And what about CBS Corp.'s ability to quickly and effectively address your problem?
~Unhappy with CBS: For that I would say three out of five.
GetHuman: And finally- any advice for other CBS Corp. customers?
~Unhappy with CBS: Call them early in the day or late. Don't forget any personal or account information you might need for CBS Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy with CBS taken from his CBS Corp. customer service problem that occurred on November 16th, 2017.

CBS Corp.

4.00 of 5 stars | 34 reviews

~Unhappy with CBS's CBS Corp. Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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