CIGNA HealthSpring: I was calling to get a claims mailing address...
A CIGNA HealthSpring customer review by GetHuman user ~candace from November 26th, 2017
Background on ~candace's case
GetHuman: ~candace - can you tell our other CIGNA HealthSpring customers when your case took place?
~candace: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to CIGNA HealthSpring, and if so, how?
GetHuman: And which of these common CIGNA HealthSpring customer issues best describes the reason you wanted to talk to them?
(Shows ~candace a list of common CIGNA HealthSpring problems)
~candace: "Update account information" was why I was trying to call.
~candace's review of CIGNA HealthSpring customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA HealthSpring customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candace: I was calling to get a claims mailing address. I could not get past the automated system so I just pressed every button possible to get a rep. When I finally did get through to a human, he transferred me right back to the automated system. Customer Service *****.
GetHuman: Let's quantify your experience contacting CIGNA HealthSpring. On a scale of 1 to 5, how easy is it go get help on a CIGNA HealthSpring problem?
~candace: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candace: I'd give them a four out of five on communication.
GetHuman: And what about CIGNA HealthSpring's ability to quickly and effectively address your problem?
~candace: For that I would say five out of five.
GetHuman: And finally- any advice for other CIGNA HealthSpring customers?
~candace: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA HealthSpring to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candace taken from his CIGNA HealthSpring customer service problem that occurred on November 23rd, 2017.