CIGNA: They didn't even have my name on record when I...

A CIGNA customer review by GetHuman user ~Pissed in AZ from November 26th, 2017

Background on ~Pissed in AZ's case

GetHuman: ~Pissed in AZ - can you tell our other CIGNA customers when your case took place?
~Pissed in AZ: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to CIGNA, and if so, how?
~Pissed in AZ: I used the 800-244-6224 number I found for on the GetHuman CIGNA customer phone number page I was on: CIGNA Customer Service Phone Number
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed in AZ a list of common CIGNA problems)
~Pissed in AZ: "Coverage question" was why I was trying to call.

~Pissed in AZ's review of CIGNA customer service

GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed in AZ: They didn't even have my name on record when I had already signed in with my social security Called * times to try to get my **** tax form for **** ??? Still no results the associate basically hung up when I said the word **** What great customer service
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~Pissed in AZ: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed in AZ: I'd give them a one out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~Pissed in AZ: For that I would say five out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~Pissed in AZ: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed in AZ taken from his CIGNA customer service problem that occurred on November 24th, 2017.


3.20 of 5 stars | 74 reviews

~Pissed in AZ's CIGNA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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