CIGNA: the automated portion of the call was not annoy...

A CIGNA customer review by GetHuman user ~In Canada now & number worked from November 28th, 2017

Background on ~In Canada now & number worked's case

GetHuman: ~In Canada now & number worked - can you tell our other CIGNA customers when your case took place?
~In Canada now & number worked: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to CIGNA, and if so, how?
~In Canada now & number worked: I used the 800-244-6224 number I found for on the GetHuman CIGNA customer phone number page I was on: CIGNA Customer Service Phone Number
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~In Canada now & number worked a list of common CIGNA problems)
~In Canada now & number worked: "Overcharge/Strange charge" was why I was trying to call.

~In Canada now & number worked's review of CIGNA customer service

GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~In Canada now & number worked: the automated portion of the call was not annoying & I got to a live employee quickly & they answered my question immediately * no annoying spiel about their mission and how glad they are to have me etc. etc.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~In Canada now & number worked: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~In Canada now & number worked: I'd give them a five out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~In Canada now & number worked: For that I would say one out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~In Canada now & number worked: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~In Canada now & number worked taken from his CIGNA customer service problem that occurred on November 18th, 2017.

CIGNA

3.20 of 5 stars | 74 reviews

~In Canada now & number worked's CIGNA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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