CIGNA: They deny and play aound with deductibles for t...

A CIGNA customer review by GetHuman user GetHuman-164486 from November 17th, 2017

Background on GetHuman-164486's case

GetHuman: GetHuman-164486 - can you tell our other CIGNA customers when your case took place?
GetHuman-164486: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman-164486: I used the 800-244-6224 number I found for on the GetHuman CIGNA customer phone number page I was on: CIGNA Customer Service Phone Number
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-164486 a list of common CIGNA problems)
GetHuman-164486: "Getting Insurance" was why I was trying to call.

GetHuman-164486's review of CIGNA customer service

GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164486: They deny and play aound with deductibles for their benefits...Read reviews before purchasing policy...I WISH I HAD
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
GetHuman-164486: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164486: I'd give them a one out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
GetHuman-164486: For that I would say two out of five.
GetHuman: And finally- any advice for other CIGNA customers?
GetHuman-164486: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164486 taken from his CIGNA customer service problem that occurred on November 13th, 2017.


3.20 of 5 stars | 74 reviews

GetHuman-164486's CIGNA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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