CIGNA: sound quality horrible* first associate couldn...
A CIGNA customer review by GetHuman user ~Esther from November 18th, 2017
Background on ~Esther's case
GetHuman: ~Esther - can you tell our other CIGNA customers when your case took place?
~Esther: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~Esther a list of common CIGNA problems)
~Esther: "Get insurance" was why I was trying to call.
~Esther's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Esther: sound quality horrible* first associate couldn't answer question, transferred me to another department* second associate disconnected the call trying to transfer me again.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~Esther: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Esther: I'd give them a five out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~Esther: For that I would say one out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~Esther: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Esther taken from his CIGNA customer service problem that occurred on November 16th, 2017.