CNET: after ** minutes i received an automated respon...
A CNET customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other CNET customers when your case took place?
~Anonymous: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to CNET, and if so, how?
GetHuman: And which of these common CNET customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common CNET problems)
~Anonymous: "Lower my bill" was why I was trying to contact.
~Anonymous's review of CNET customer service
GetHuman: So how would you sum up your experience for GetHuman's CNET customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: after ** minutes i received an automated response telling me to use a different webform, as this mode of service had been "upgraded"... upgraded straight out of existence.
GetHuman: Let's quantify your experience contacting CNET. On a scale of 1 to 5, how easy is it go get help on a CNET problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about CNET's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other CNET customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CNET to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his CNET customer service problem that occurred on November 22nd, 2017.
CNET
1.00 of 5 stars | 4 reviews
~Anonymous's CNET Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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