videos on the cnet site do not functiion
A CNET customer review by GetHuman user GetHuman-prosales from December 7th, 2017
Background on GetHuman-prosales's case
GetHuman: GetHuman-prosales - can you tell our other CNET customers when your case took place?
GetHuman-prosales: Sure. It was afternoon, on December 5th.
GetHuman: Did you reach out to CNET, and if so, how?
GetHuman: And which of these common CNET customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-prosales a list of common CNET problems)
GetHuman-prosales: "Change plan" was why I was trying to contact.
GetHuman-prosales's review of CNET customer service
GetHuman: So how would you sum up your experience for GetHuman's CNET customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-prosales: videos on the cnet site do not functiion
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-prosales: videos on cnet site do not function on either of my devices. An hp laptop and a lenovo ideapad
GetHuman: Let's quantify your experience contacting CNET. On a scale of 1 to 5, how easy is it go get help on a CNET problem?
GetHuman-prosales: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-prosales: I'd give them a one out of five on communication.
GetHuman: And what about CNET's ability to quickly and effectively address your problem?
GetHuman-prosales: For that I would say three out of five.
GetHuman: And finally- any advice for other CNET customers?
GetHuman-prosales: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CNET to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-prosales taken from his CNET customer service problem that occurred on December 5th, 2017.
CNET
1.00 of 5 stars | 4 reviews
GetHuman-prosales's CNET Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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