CREDO Mobile: We have been Credo customers for several years...
A CREDO Mobile customer review by GetHuman user GetHuman-agrafste from December 3rd, 2017
Background on GetHuman-agrafste's case
GetHuman: GetHuman-agrafste - can you tell our other CREDO Mobile customers when your case took place?
GetHuman-agrafste: Yeah. It was late at night, on November 25th.
GetHuman: Did you reach out to CREDO Mobile, and if so, how?
GetHuman: And which of these common CREDO Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-agrafste a list of common CREDO Mobile problems)
GetHuman-agrafste: "Cancel service" was why I was trying to call.
GetHuman-agrafste's review of CREDO Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's CREDO Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-agrafste: We have been Credo customers for several years and had been satisfied with their service. That changed when Credo discontinued its unlimited data plan. We were pleased to learn, however, that Credo now offered free calls to Canada. However, none of Credo's contract language stipulates that texts to Canada do indeed incur charges. Attempts to find out the terms of the contract stipulating these conditions were met with sarcasm and unfulfilled promises to return our call of inquiry with the requested information. It is bad enough that the terms of the contract were unclear. Far worse is the way that customer service handled our requests. This is not a progressive company. It charges top rates for mediocre service and terrible customer relations. The "progressive" label is a public relations ploy. We would strongly suggest looking elsewhere for your mobile service.
GetHuman: Let's quantify your experience contacting CREDO Mobile. On a scale of 1 to 5, how easy is it go get help on a CREDO Mobile problem?
GetHuman-agrafste: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-agrafste: I'd give them a five out of five on communication.
GetHuman: And what about CREDO Mobile's ability to quickly and effectively address your problem?
GetHuman-agrafste: For that I would say one out of five.
GetHuman: And finally- any advice for other CREDO Mobile customers?
GetHuman-agrafste: Call them early in the day or late. Don't forget any personal or account information you might need for CREDO Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-agrafste taken from his CREDO Mobile customer service problem that occurred on November 25th, 2017.