CVS Caremark: After * weeks we are still waiting for an auto...
A CVS Caremark customer review by GetHuman user ~Katie410 from November 15th, 2017
Background on ~Katie410's case
GetHuman: ~Katie410 - can you tell our other CVS Caremark customers when your case took place?
~Katie410: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~Katie410 a list of common CVS Caremark problems)
~Katie410: "Make an order" was why I was trying to call.
~Katie410's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Katie410: After * weeks we are still waiting for an auto refill for * Meds for my husband. Rejections because "addresses don't match" etc. our physician asst gave up after * tries. I allied * times, and by the time I was done , calls lasted ** minutes each (and did no good). I was told to tape the scrips to a piece of paper and FAX it. Our FAX center refused saying it would gum up their machine. I wrote their CEO a week ago*no help. Inept, uncaring, unprofessional. Plus if you get a new Rx you have to fill it locally which may cost over $***.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~Katie410: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Katie410: I'd give them a five out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~Katie410: For that I would say four out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~Katie410: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Katie410 taken from his CVS Caremark customer service problem that occurred on November 9th, 2017.