CVS Caremark: Had to call back three times as it was clear th...

A CVS Caremark customer review by GetHuman user ~howwal from November 11th, 2017

Background on ~howwal's case

GetHuman: ~howwal - can you tell our other CVS Caremark customers when your case took place?
~howwal: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
~howwal: I used the 866-561-5344 number I found for on the GetHuman CVS Caremark customer phone number page I was on: CVS Caremark Customer Service Phone Number
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~howwal a list of common CVS Caremark problems)
~howwal: "Product information" was why I was trying to call.

~howwal's review of CVS Caremark customer service

GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~howwal: Had to call back three times as it was clear that the first two agents were worried about nothing but getting me off the phone as quickly as possible rather than actually resolving my issue.
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~howwal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~howwal: I'd give them a five out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~howwal: For that I would say one out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~howwal: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~howwal taken from his CVS Caremark customer service problem that occurred on November 2nd, 2017.

CVS Caremark

2.71 of 5 stars | 47 reviews

~howwal's CVS Caremark Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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